Question 1

What services do you provide?

Accepted Answer

XOXO Logistics & Transportation provides healthcare logistics programs including medical courier service, laboratory specimen transportation, blood and diagnostic sample transport, pharmaceutical and specialty pharmacy delivery, chemotherapy transportation, medical equipment and supply delivery, secure medical document delivery, temperature-controlled transportation, dedicated and scheduled routes, same-day delivery, and STAT emergency transportation.

Question 2

What areas do you serve?

Accepted Answer

Arizona and Texas. We cover the Phoenix, Tucson, Dallas–Fort Worth, Houston, Austin, and San Antonio metros along with regional and rural lanes across both states.

Question 3

How do I request a quote?

Accepted Answer

Use the online quote form, ask the XOXO Logistics Assistant to start a quote request, or email contracts@xoxologisticstransport.com. Include pickup and delivery locations, shipment type, frequency, and any temperature or compliance requirements.

Question 4

How quickly can service begin?

Accepted Answer

Scheduling depends on availability and service requirements. Same-day and STAT requests are dispatched based on current capacity; recurring and dedicated route programs typically begin after a short onboarding and route design period. Contact operations@xoxologisticstransport.com for immediate assistance.

Question 5

Can I request a custom transportation solution?

Accepted Answer

Absolutely. Most of our work is program-level: we design routing, staffing, and documentation around your clinical timelines rather than fitting you into a fixed product.

Question 6

Do you transport laboratory specimens?

Accepted Answer

Yes. We move clinical and diagnostic specimens between draw sites, physician practices, and processing laboratories on schedules built around analyzer cut-off times, using validated packaging and documented custody on every leg.

Question 7

Do you transport pharmaceuticals and specialty medications?

Accepted Answer

Yes. We transport pharmaceuticals for pharmacies, clinics, and health systems, including refrigerated products and high-value specialty medications with cold-chain documentation and recipient verification.

Question 8

Do you transport chemotherapy medications?

Accepted Answer

Yes. Our chemotherapy-certified transportation professionals follow hazardous drug handling protocols, carry spill response readiness, and deliver directly to the clinical setting with documentation.

Question 9

How does oncology logistics work?

Accepted Answer

For cancer centers and infusion operations we coordinate medications, specimens, supplies, and records against infusion schedules so patient appointments are not delayed by transportation. Dedicated routes are available for higher-volume programs.

Question 10

Do you provide temperature-controlled transportation?

Accepted Answer

Yes. Ambient, refrigerated, and frozen payloads are transported in validated containers with monitoring, and any excursion is documented and reported.

Question 11

What are your chain-of-custody procedures?

Accepted Answer

Every transfer is recorded — who released the item, who received it, and when — with signature or photo confirmation at delivery. Records are audit-ready and exceptions are reported to your named operations contact.

Question 12

Do you offer STAT and same-day delivery?

Accepted Answer

Yes to both. STAT requests receive immediate dispatch with direct, non-stop routing and live status updates. Same-day service covers routine urgency without emergency dispatch pricing.

Question 13

Can you deliver medical equipment?

Accepted Answer

Yes. Diagnostic devices, mobile clinical equipment, and loaner units are transported with proper securement, department-level delivery, and asset tracking documentation.

Question 14

Can we establish recurring transportation services?

Accepted Answer

Absolutely. Scheduled routes run on fixed daily or weekly schedules with consistent assigned drivers and route performance reporting.

Question 15

Do you support dedicated routes?

Accepted Answer

Yes. Dedicated programs assign drivers and vehicles exclusively to your operation under contracted service levels — effectively your transportation department without the fleet overhead.

Question 16

How do I become a transportation partner?

Accepted Answer

Complete the partnership inquiry form or email partners@xoxologisticstransport.com with your organization name, organization type, estimated deliveries per week, current provider, and desired start date. A representative will follow up.

Question 17

How does vendor onboarding work?

Accepted Answer

Submit your organization details through the Vendor & Procurement page. We provide W-9, Certificate of Insurance, Capability Statement, and compliance documentation on request, then complete your supplier registration and contracting requirements.

Question 18

Do you respond to RFPs and bids?

Accepted Answer

Yes. Send solicitation documents and deadlines to contracts@xoxologisticstransport.com and our contracts team will respond with pricing, coverage, and compliance attachments.

Question 19

What payment methods do you accept?

Accepted Answer

ACH, major credit cards, and approved business payment methods.

Question 20

How does invoicing work?

Accepted Answer

Contracted accounts are invoiced on an agreed cycle with itemized route and stop detail. Billing questions go to billing@xoxologisticstransport.com.

Question 21

Can we pay by ACH?

Accepted Answer

Yes. ACH is the preferred method for contracted healthcare accounts. Our billing team provides remittance details during onboarding.

Question 22

Can we open a business account?

Accepted Answer

Yes. Business and health system accounts are established through contracts@xoxologisticstransport.com with agreed service levels, rates, and payment terms.

Question 23

What positions do you hire for?

Accepted Answer

Independent Medical Courier, Cargo Van Driver, Sprinter Van Driver, Dispatcher, Operations Coordinator, Administrative Assistant, Sales Account Executive, and Business Development Representative.

Question 24

What are the independent contractor requirements?

Accepted Answer

Independent couriers provide their own reliable vehicle and commercial auto coverage, pass a background check and MVR review, maintain a smartphone for dispatch and proof of delivery, and complete HIPAA and bloodborne pathogen training before running healthcare routes.

Question 25

What is the application process?

Accepted Answer

Apply through the Careers page, upload your resume and supporting documents, and our team reviews credentials and coverage area before scheduling a conversation. Questions go to careers@xoxologisticstransport.com.

Question 26

Are you HIPAA trained?

Accepted Answer

Yes. Every transportation professional completes HIPAA privacy training and applies patient privacy protocols on every route.

Question 27

Do drivers complete Bloodborne Pathogen training?

Accepted Answer

Yes. Bloodborne pathogen certification is required for anyone handling biological or diagnostic material, along with secondary containment and spill response procedures.

Question 28

Do you hold TWIC credentials?

Accepted Answer

Yes. TWIC-credentialed personnel are available for secured, port, and restricted-access facilities.

Question 29

Are drivers CPR and First Aid certified?

Accepted Answer

Yes. Our transportation professionals maintain CPR and First Aid certification.

Question 30

What confidentiality procedures do you follow?

Accepted Answer

PHI and physical records are transported under HIPAA-aligned handling, secured and locked in transit, and released only to verified recipients. Compliance documentation is available from compliance@xoxologisticstransport.com.

Question 31

Who do I contact for each type of request?

Accepted Answer

General questions: support@xoxologisticstransport.com. Contracts and procurement: contracts@xoxologisticstransport.com. Operations and dispatch: operations@xoxologisticstransport.com. Careers: careers@xoxologisticstransport.com. Billing: billing@xoxologisticstransport.com. Compliance: compliance@xoxologisticstransport.com. Partnerships: partners@xoxologisticstransport.com.

Question 32

What are your business hours?

Accepted Answer

Administrative and contracting hours are Monday through Friday during business hours. Transportation operations run extended hours with 24/7 STAT escalation for contracted healthcare accounts.

Question 33

How do I request emergency transportation?

Accepted Answer

Email operations@xoxologisticstransport.com with the pickup location, destination, payload, and required delivery time, or ask the XOXO Logistics Assistant to route a STAT request. Emergency runs are dispatched immediately based on capacity.

Answers for Healthcare Operations & Procurement Teams

Getting Started

Healthcare Logistics

Contracts & Partnerships

Billing & Payments

Careers

Compliance & Safety

Contact & Support